Ferin

Goodwill letter to Citibank / Zales help!

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Hello all!

 

This is my first time posting so I apologize if I am in the wrong place. I missed a payment because of a stupid mistake and would like to get a late payment remark removed from my account. I paid off the late payment immediately and was finally getting my credit score up past 700 because of eliminating some utilization. Of course timing is awful and this late payment happened right when I was doing well because of computer error and me failing to double check that I had all my payments in. Now my score is below 640. I want to ask your expert opinions on a goodwill letter I have constructed.  From everything that I have heard, Citi is one of the worst places to deal with getting a late payment removed. Calling them provided me with no help in this matter but I did get a late fee waived without having to say anything. Here is my letter:

 

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Citibank
701 E 60th Street N
Sioux Falls, SD 57104-0432

 

 

Regarding: Acct # xxxx-xxxx-xxxx-xxxx

Dear Sir or Madam,

I am writing to you today regarding my credit card account # xxxx-xxxx-xxxx-xxxx which I have had for only a short time. I originally opened my account with Zales to purchase my fiancée’s engagement ring. I am planning on purchasing our wedding bands through this account with Zales as well. The purpose of my correspondence is to see if you would be willing to give me a second chance and make a "goodwill" adjustment on the reporting of this account to the three credit agencies.

I am very happy with the service that you offer and I plan to do business in the future with your company. I have high expectations of myself and I did not start off on the right foot. I missed the first payment of my account mistakenly thinking I had submitted it only to find out later that I had not. At this point I became past due of more than 30 days and a late payment mark was sent to the crediting agencies. My credit limit was also lowered after this occurrence.

I know that payment was my responsibility and I am not attempting to justify this breach of my user agreement, rather I am only trying to show that this does not reflect my actual credit worthiness. I have never been late on any other accounts in any circumstance which is reflected on my credit report.  I am sincerely hoping you might review the conditions under which this non-payment occurred and consider removing the negative trade line associated with this account from my three credit reports.


As soon as I became aware of the balance I contacted customer service and paid the $156.00 balance in full immediately. I sincerely apologize for this action. As insurance, I have setup automatic payments to be taken from my account in the future.  I am in hope to repair my credit in order to purchase a home this year and start my family. This mark is the only thing preventing me from that. I hope that Citibank is willing to work with me on erasing this mark from my credit reports.


I sincerely hope that I can repair my status with your company and I look forward to continue working with you!

 

Best Regards,

Ferin

 

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I have never done this before and I tend to apologize too much so I don't want to sound too needy.  Is it too early to ask for this removal as I haven't been with them for more than a few months? I also do not have any other citi accounts as my other cards are Chase and my bank is M&T. Please let me know if anyone here has any input!  Tough criticism is greatly appreciated.  

 

 

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@Ferin - I think it sounds good.  I might add something at the end about wanting some type of written verification that they will remove the late  payment and to give them a deadline - nicely - like 30 days.  And, give them your contact info.  I would also mail it certified/return receipt.

 

Anyone else have any suggestions?

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@Ferin - I think it sounds good.  I might add something at the end about wanting some type of written verification that they will remove the late  payment and to give them a deadline - nicely - like 30 days.  And, give them your contact info.  I would also mail it certified/return receipt.

 

Anyone else have any suggestions?

 

Thanks lionhunter for a quick reply!  Good idea, I will definitely add a segment at the end with that.  I definitely want to hear back even if I don't get it.  I have my contact info in my actual draft.  I have never used certified return receipt mail and it may be beneficial so thank you for the input.

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So it took forever but I finally got a response.  A very generic denial of my personal request that was posted to my online zales account and not even mailed back to me.  I am unsure how to proceed to actually get someone to legitimately respond, this is what they sent me back:

 

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Dear Ferin,

 

Why we're writing you

 

Thank you for your recent inquiry regarding your Zales Diamond Card account. Unfortunately, we are unable to change the information reported to the credit reporting agencies listed below, as it accurately reflects your account history with us.

 

Equifax Credit Information Service P.O. Box 740241 Atlanta, GA 30374-0241 1-800-685-1111 www.equifax.com

 

Experian P.O. Box 2002 Allen, TX 75013-0036 1-888 EXPERIAN (1-888-397-3742) www.experian.com

 

TransUnion LLC Consumer Relations Center P.O. Box 1000 Chester, PA 19022 1-800-888-4213 www.transunion.com

 

Under the Fair Credit Reporting Act, we are obligated to report account history based on factual account data. Standards established in the credit industry ensure integrity of data and uniform communication between credit reporting agencies.

 

Manage your account online If you haven't already done so, please register your Zales Diamond Card account with Account Online. Account Online allows you to conveniently view, manage, and pay your bill online.

 

To register, visit www.zales.accountonline.com and sign up today! How to contact us If you have additional questions, our Representatives are available to assist you. Please contact us online at www.zales.accountonline.com, or at the phone number below. We appreciate your business and thank you for being a valued Zales Diamond Card cardholder.

 

Sincerely,

Customer Service

Phone: 1-800-586-6923

TDD/TTY – Hearing or Speech Impaired: 1-888-944-2

 

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Pretty lame response to something I wrote with a lot of thought behind and good intentions.  Am I just screwed?  From what I've read on here, Citi bank is pretty terrible to deal with.  Please let me know if anyone has had any luck with them or what my next move should be.

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So it took forever but I finally got a response.  A very generic denial of my personal request that was posted to my online zales account and not even mailed back to me.  I am unsure how to proceed to actually get someone to legitimately respond, this is what they sent me back:

 

Pretty lame response to something I wrote with a lot of thought behind and good intentions.  Am I just screwed?  From what I've read on here, Citi bank is pretty terrible to deal with.  Please let me know if anyone has had any luck with them or what my next move should be.

 

If you elected electronic billing and notifications then they would respond via your online account.  You are not screwed but the reality is that some creditors just do not do good will and there is no way to force them to do so.  Over time that one late payment won't sting so much.  If it isn't a pattern other creditors are not likely to worry about it.

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Yeah I understand that it will fade away over time but I am 24 and looking to get a house within the next year or so.  Also in between the time I sent the letter and received a response I had to get an auto loan for a used car as my engine died in my old car.  So now I am in an even tighter situation and was hoping that someone could shed some personal experience that they have had with Citi Bank/Zales.  I really would like to continue to pursue this issue and not give up as it would help me immensely to get this 1 bad remark removed.

 

Please share if anyone has any tips! Thanks so much!

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Yeah I understand that it will fade away over time but I am 24 and looking to get a house within the next year or so.  Also in between the time I sent the letter and received a response I had to get an auto loan for a used car as my engine died in my old car.  So now I am in an even tighter situation and was hoping that someone could shed some personal experience that they have had with Citi Bank/Zales.  I really would like to continue to pursue this issue and not give up as it would help me immensely to get this 1 bad remark removed.

 

Please share if anyone has any tips! Thanks so much!

 

At your age one or two late payments is not going to keep you from getting a mortgage.  Having a "tight" financial situation and a high debt to income ratio will.  If your goal is a mortgage I would concentrate less on those late payments and more on getting the DTI ratio as low as possible. 

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