va24605 Posted August 27, 2015 Report Share Posted August 27, 2015 I used Experian's online dispute to dispute an item I feel is inaccurate..I received an email on the 18th that the investigation is complete with a report number and investigation ID number. And a link to follow to get the results.. I entered all the required information correctly and got the error "Unable to display results at this time, you may want to try again later". So I tried again the next day and the day after that. Then I sent an email to them informing them of the error and got no reply. I tried a couple more times over the next few days and decided to wait until it had been five business days since the investigation was complete.....Still get the error and the five business to provide the results have passed. They way I read FCRA § 611 (a) (6) they must provide the results within five business days..Being an online investigation I won't get any results via USPS..So what recourse do I have here? Draft a letter and document the facts and demand removal for FCRA violations? I saved copies of the original email saying the investigation was complete and printed screen shots of every time I got the error (time and date stamped) a copy of the email I sent informing them of the problem, a screen shot proving I entered the information correctly and finally a copy of the screen shot of the error today, the sixth business day.Thanks!! Quote Link to comment Share on other sites More sharing options...
Clydesmom Posted August 27, 2015 Report Share Posted August 27, 2015 Call them. That often works. If that doesn't then sue. It is the one thing that gets their attention. 1 Quote Link to comment Share on other sites More sharing options...
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