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Inquiry removal response from creditor

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I'm in the process of attempting to remove inquiries. I sent letters out to the original creditors requesting documentation for permissible purpose hard pull on my credit report. I've received from a few creditors a letter stating I didn't supply enough information for my request and I must call them. On the original letter I had all of my info on there and I sent it to the address listed for the pull. What would be my next step or next letter? Do I call or send another letter since they haven't verified anything?

Thanks so much!

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