Credit Infocenter

An Alternative to Engaging in a Lawsuit

Written by: Kristy Welsh

Last Updated: January 5, 2021

It is always scary when you are served with a lawsuit.  However, what is the best course of action to take?  One option is arbitration.  Most credit card agreements have arbitration clauses.  Arbitration is an alternate way of settling a legal dispute.  Instead of going to court, the case is presented to a single arbitrator or a team of arbitrators, who then makes a ruling on the case.  The rule is binding if the arbitration is binding arbitration.  If the amount of the debt is small, it could well be worth it to compel arbitration. In any case, if you are planning on settling, arbitration can put you in an excellent position.  This technique is also effective is getting a collection agency to walk away as it is expensive to litigate. The contents of this page and a discussion of it can be found here.

If the case against you seems flimsy, you can still reply to a lawsuit and expect to win. The complete procedure is here.

Arbitration Overview

The Arbitration clause is found in most credit card agreements.  Your card agreement will state that you may use either AAA (American Arbitration Association) or JAMS (Judicial Arbitration and Mediation Services, Inc.) as the arbitration firm.  The card agreement may also state something about who pays for arbitration.  It may say that "they" - the original creditor (OC) or Junk Debt Buyer (JDB) - will pay all of your filing fees.  This means arbitration will cost you a grand total of $0, while the creditor will be billed a minimum of $5,000 to complete an arbitration (and many times that price can climb much higher).  However, even if your arbitration clause is silent on costs, the rules of the arbitration firm cap all consumer fees at $200 for AAA and $250 for JAMS.  This means you would never pay more than $250 max, while the company will still be paying many thousands to arbitrate.  Just due to this cost structure alone, almost all JDBs will refuse to arbitrate.  This is why getting your case out of court and into arbitration - especially when facing a JDB - is almost like having a golden ticket to a win.  Of course, like everything there is no guarantee.  However, the odds are strongly in your favor with arbitration against a JDB. (If you are dealing with an OC - especially a big bank like Discover or AmEx - then your arbitration experience and strategy will be much different than with a debt collector JDB like Midland or Cavalry. More details on differences in taking an OC bank to arbitration are below).

Strategies of arbitration:

1.  It's not a Bluff, it's arbitration - You are going to ask the court to move your case to arbitration because that is the proper forum per the card agreement.  This is not a "bluff" to scare off the JDB.  This is a strategy that must be followed through with.  It is ok if the JDB does not magically drop the case just at the mention of arbitration.  The JDB will continue to work the case as if arbitration was never said, even after you file a Motion to Compel Arbitration (MTC) in court.  The JDB may even pay the initial filing fee of $900 to follow you into arbitration once you start the case.  However, soon after that $900 filing fee, the JDB will be sent a first arbitrator retainer bill of about $5,000.  This is why you continue arbitration.  You are not bluffing, because your case is the same in arbitration as it was in court.  You will be making the same arguments and have about the same chance of winning on those arguments (slim, in all honesty).  The big difference here is that the JDB must now pay large sums along the way to allow this to happen.  So, you are not bluffing, you are just moving your case into a forum that they do not like and which forces them to make a cost/reward analysis on whether to continue the case or not.

2.  Settlement Opportunities - The goal of arbitration is to create a situation that gives you the best settlement advantage (i.e. settling for $0 with a mutual dismissal with prejudice).  There are 3 key points where this comes into play.   #1 - After the court grants your MTC and before the JDB pays the $900 filing fee to the arbitration firm.  #2 - after the JDB pays the filing fee but before their $5,000 retainer is due (after the arbitrator is chosen).  #3 - After the first conference call and before the discovery deadline, just before the hearing where another large retainer bill is due.  If the JDB does not reach out first to talk settlement, these are the points I would send an email letting them know I am willing to offer a mutual dismissal with prejudice (minimum). Do not forget to always include an expiration date for your settlement offer. I like to make my offers expire on the same day the next event is due (i.e. a payment deadline for them to pay the arbitration fees, or the discovery deadline date, etc.).  If they do not agree to your offer, or counter for a higher amount you cannot or are not willing to pay, then I just decline the offer and allow arbitration to proceed to the next step until you get to the next key settlement point where I make my same offer again with a new expiration date.

3.  Object. Object. Object. - In arbitration, if you do not object to something in writing you lose your right to it.  Therefore, anything that happens that falls outside the arbitration rules and especially the supplemental consumer rules, you must object in an email to the arbitrator and CC'd the JDB attorney.  Objections not only preserve your rights under the consumer rules, but they also can create side issues that must be dealt with by the arbitrator.  The arbitrator's hourly rate to respond to these side issues can really eat up the JDB's $5k retainer before you even get to discovery.  Especially if you have phone hearings on these side issues (HINT: always ask for a phone hearing as part of an objection).  This causes arbitration to be slow and expensive, which can position you into a better settlement opportunity.

4. Initial Conference Call - This first call once the arbitrator is appointed is where you can set the tone to let the other side know that you are not bluffing and you mean business.  They should come away from the call knowing very well that you intend to see this case all the way through to the final hearing (even if you really don't want to).  This call is usually fairly quick and informal.  It is designed to set the scheduling of discovery and a hearing date.  However, you should assert some things during the call that tips the other side into knowing it will not be an easy push over win like they would have in court.  I would ask the arbitrator for the other side to submit the name of their witness they will bring to the hearing with personal knowledge of the alleged account.  If not already covered by the arbitrator, I would ask for an in-person hearing.  I would be prepared to give a time-frame when the arbitrator asks how long you will need to present your case at the hearing (I would say at least half a day - approx. 3 - 4 hours).

5.  What About an OC? - If you are dealing with an Original Creditor (not a JDB), they may take the arbitration all the way through to the final hearing. Money is far less of an issue with the big banks, and unlike a JDB, these banks are not counting on collections as their sole source of income. Therefore, the OC banks will proceed with arbitration with much less trepidation than a JDB, so you must modify your strategy and expectations. With some OC's, they will never agree to a mutual walk away, however, using arbitration may help you get a much cheaper settlement offer than you would by staying in court.  Your goal with an OC would be to use the long, slow arbitration process to buy some time to save up a lump sum to offer them for settlement. You can use the same settlement opportunity points as you would with a JDB, but instead of "mutual dismissal", your offer may be to pay 50% of the debt, for instance (or what you can realistically offer as a lump sum payment) in exchange for a dismissal of their court case against you.  If you can't come to an agreement and go to the hearing and "lose" the final hearing with an OC, check your card agreement for any arbitration appeal language.  Some OCs like Discover and AmEx have an appeal option written into the contract.  The appeal is before a 3-arbiter panel. This means the arbitration process starts all over again, only this time you have 3-arbitrators which triples the bank's costs.  This is where arbitration costs can skyrocket.  After you file an appeal and get 3 arbitrators appointed, this is likely the best settlement opportunity with an OC. (when they are staring at a new $20k initial arbitrator retainer bill after just paying around $10k - 20k for the first arbitration in total). 

Starting Arbitration

First thing is first - Your court case.  If you have been sued, you must answer by the court's deadline.  Don't worry about the actual arbitration case for now.  You must file your answer and/or Motion to Compel Arbitration with the court before your deadline.   (A sample Motion to Compel Arbitration is at the bottom of this post)

In court, the important thing to remember is when you are asking for arbitration, you effectively put everything about the alleged debt and account in the back seat.  You are saying that the court has no jurisdiction to hear this subject and that it is for arbitration only.  Therefore, do not fall into the creditor attorney's trap of trying to continually bring back up the debt and anything related to it.  Do not answer their questions prior to going in front of the judge about the debt. Instead you just assert that it is a matter for arbitration and you will be asking the court to grant your MTC.   When facing the judge, they may talk to the attorney first who will go into the information about the debt.  Just wait for your turn to speak and state that you have a pending MTC that speaks to jurisdiction and that you would like to have that heard first before getting into the merits of the case.

Getting a granted MTC is like a golden ticket against a JDB.  This should be ALL that you focus on in court.  When you file the MTC you essentially put a wrench into the JDB's auto-pilot lawsuit mill.  The ONLY question now before the court is whether there is a valid arbitration agreement between the parties (you will show that there is with your card agreement and affidavit). And if there is found to be a valid arbitration clause, then according to case law (from state and SCOTUS), then the court MUST order arbitration.   This is the one and only issue that should be covered in court.  AFTER the court grants your MTC and orders the parties to arbitrate, then you should move on to actually filing the case in arbitration.  

Filing your Answer and MTC in Court

VERY IMPORTANT NOTE: Before doing anything in court, you should look up (or get a copy from the court) your local court rules! All courts have their own set of rules and you could very well lose your case because you did not follow proper procedure.  You especially want to read the rules on filing an answer and filing a motion and be sure you are complying with those rules (and time-frames) when you are taking these actions in court.

When you are sued, you are required to answer the lawsuit within a certain time-frame.   That time-frame is different for each court, according to the rules of that court, but a general time is between 20-30 days.  In some courts, you are allowed to file a Motion in place of an answer. However, it is suggested that you file an answer WITH your Motion to Compel Arbitration (MTC).  This is not a requirement, but it may change this one element in your case:  Filing an MTC only (in place of an answer) allows the Plaintiff to dismiss the case without prejudice on their own before the MTC is ruled on by the judge.  However, if you have filed an Answer AND the MTC, most courts do not allow the Plaintiff to dismiss the case on their own and they would need to get your cooperation to file a joint stipulated dismissal.  When that happens, you have the right to tell the attorney that you will only agree to a dismissal WITH prejudice (and this permanently puts an end to your case and the alleged debt too).

If a JDB or OC dismisses the lawsuit without prejudice, they can come back and sue you for the money at a later date.  That’s why you always want a case dismissed with prejudice.

Very Important Note:  It is imperative that when you file an answer, you mention arbitration as a defense.  In some states, if you do not raise arbitration as part of the answer, the court can rule that you waived your right to arbitration.  In your answer, after you deny all allegations in the complaint, you should create a new section with the following title: “Affirmative Defense”.  Under this heading you will state “Lack of Subject Matter Jurisdiction – The underlying contract contains a private arbitration clause which the Defendant has elected to exercise. Therefore, This Court does not have jurisdiction to hear this matter”.

Along with your MTC it is generally a good idea to include an affidavit that testifies that the included Card Agreement you are submitting is a "true and correct copy of the contract that governs the account from which Plaintiff's allegations arise".  A quick google search will show you how an affidavit should be formatted and worded.  It does not have to be complicated or special, it just has to be your own words stating you have the correct card agreement.  The Affidavit should be notarized before filing with the court.  This is the only document that is necessary to notarize, as it is a sworn statement.  Having the affidavit is also a good way to counter the most common argument a creditor will make against your MTC, by saying you have the wrong card agreement.  Your affidavit is your sworn testimony and the only way to counter this is for the Plaintiff to present a witness with knowledge of the bank's card agreements during the time your account was active. (In other words, it would have to be sworn testimony from the Bank itself, and not the JDB or the attorney's word).  Because of this, your affidavit usually eliminates any doubt that the Card Agreement is accurate and valid.

How do you know if you have the right copy of the credit card agreement?  You can find it at.

This answer and your MTC can be filed at the same time.  However, if you are up against the deadline to file an answer, the answer is the most important element to avoid a default judgement.  The answer should be a short and easy document to file, so get that done first if pressed for time.  You may then file the MTC a week or two later (as soon as you can, but no later than allowed by the court rules).

Some courts require that you set a hearing date for your MTC.  If your court requires this, make sure you do this at the time you file.  In some instances, you may be required to contact the other side's attorney to work out a date for a hearing after you file the MTC.  Make sure you know your court's rule on setting up a hearing.  Some courts automatically schedule a hearing for you, and in some cases the judge will rule on your motion without a hearing at all.  This is a matter of a court by court basis as they all operate in their own way with their own rules.  Checking court rules on filing motions is essential. 

Filing the Arbitration Case

Go to the website of either AAA or JAMS, depending on which one your card agreement mentions.  Find the document titled "Demand for Arbitration".  The instructions for filing are at the top of this Demand form.  Remember that you are filing for CONSUMER arbitration, so follow the instructions for CONSUMER cases.

When filing arbitration, it is very strongly recommended to file some claim against the JDB.  Remember that when you ask for arbitration and file it, you have now flipped the roles.  YOU are the "Claimant" and THEY are the "respondent".  This is essentially like you are now "suing" the JDB, only in arbitration instead of court.  Think of it just like that.  You would not file a lawsuit against yourself, so do not do it in arbitration.  Never mention THEIR claims against you, nor the debt in any way.  Instead, only file YOUR claims against the JDB.  Do not worry at this stage about the details of your claims because this initial claim is allowed to be changed, added to or dropped at any time before an arbitrator is assigned to the case (and even after, you can still make changes with the arbitrator's permission).  If you have nothing very strong with proof against the JDB, file with something such as "violations of state and federal consumer debt collection laws” or perhaps, "Violation of the Fair Debt Collection Practices Act", etc.  Or even a simple "Billing dispute" will do if you have no violations of law against them. Again, it doesn't need to be more detailed then that at this stage and if your claims never pan out, you have the ability to drop them later (or you may find NEW claims to add if the JDB violates the laws during the ongoing case).

Don’t send in any money for your filing fee.  If you are required to pay the $200/$250 consumer filing fee (or any portion of it), then the arbitration firm will tell you to submit that in order to continue.  They will never reject your filing, but will send you a case number and request for payment to move forward.  Having the case number is key evidence that you filed the case (which may be needed for Court later). If the Card Agreement states that "they" will pay for your filing fee, I will include a cover letter with my Demand form stating that per the Agreement you are asking the company to forward the consumer filing fee directly to AAA/JAMS.

Also, when sending the Demand, send it to AAA/JAMS and to the attorney for the JDB at the same time.  Send both CMRRR and retain the green cards.  Although the Demand Form instructions say that proof of service is needed, simply include a "certificate of service" with your forms that states that you certify that you sent a copy to the JDB by USPS Certified Mail.  If there is ever a question about service after you file, you will have the green card to submit as proof if needed.

Remember, that this is now YOUR case against the JDB.  It will be up to the JDB to file a COUNTER CLAIM in arbitration for the alleged debt.  They have a set amount of time per the rules to file a counter claim.  Make sure you know the rules.  It will not be uncommon for the JDB to not file their counter claim in the allowed time frame.  If they file after the allowed time, you must file a written objection noting this and ask for their claims to be stricken as untimely.  Always file written objections to EVERYTHING that falls outside the rules in arbitration.  When you object, also ask for a hearing on the matter (see arbitration strategies section above).  NOTE:  It is likely that in such situations, the arbitrator will rule in favor of the creditor almost every time and allow things like untimely filings anyway.  Do not let this discourage you.  The point is that you filed the objection, forced at least a response from the other side and for the arbitrator to make a ruling.  All of this cost them time and money.  Even if nothing goes your way on objections, you should continue to make them for every problem you encounter.  They add up and they increase the pressure on a JDB (or an OC) to settle.

The fact that using this Arbitration method has now reversed the roles (you are the claimant who has brought claims AGAINST the JDB) AND combined with the fact that the Court has granted your MTC, means that the JDB is now stuck between a rock and hard place.  They can't just dismiss the court case on their own (they need your agreement for a stipulated dismissal because of the granted MTC) and they also can't drop the arbitration case without your agreement (not only is it not their arbitration case, but yours, but they would also be violating the court order to arbitrate).  Because of this, you are now firmly in the driver's seat.  The JDB does not want to spend a ton of money and time to arbitrate, but also does not want to violate the court order.  This means YOU are in control of the settlement agreement.  You can tell the JDB that you will stipulate to a mutual dismissal with prejudice (meaning you will dismiss your arbitration case against them with prejudice and they will dismiss the court case against you with prejudice).  You win.

Filling Out the JAMS Demand Form

The Jams Demand Form is located on the JAMS Website at  Tips on filling out the JAMS "Demand for Arbitration Form" are as follows: 

  • Instructions:  Be sure to read and follow the instructions for filing a case on this first page of the form.

  • Respondent:  The respondent is the JDB/OC/Creditor who sued you.  They would be listed as the "Plaintiff" in the lawsuit, but are the "Respondent" in arbitration because you are the party filing the case here. Fill out the JDB/OC/Creditor's name and contact information here with the law firm or attorney's information below them in the "representative" section. If you know or can find the attorney or law firms email address to add here, it will be helpful as most of JAMS' communications after the initial filing will be by email.  This can also expedite the confirmation of your case being filed in JAMS.

  • Claimant:  You are the claimant.  Fill out your information in this section and leave the "representative" blank.

  • Mediation in Advance of Arbitration: Do NOT check this box.

  • Nature of Dispute & Claims Sought: This is the section where you can briefly list what claims you have against the creditor.  Again, this can be as simple as "Federal and state consumer debt collection law violations", or listing the actual law or statute that was violated, or listing "Consumer debt dispute".  Following that with something such as "Seeking Actual, Statutory and Punitive Damages".  Again, I would suggest to NOT mention the lawsuit filed against you on this form.

  • Amount in Controversy:  Use your best judgement.  If you have no violations to claim against them, this could be the alleged debt amount, or it could be the alleged debt amount plus $1,000 for an FDCPA violation, or the debt amount plus $2000 for an FDCPA and FCRA violation.  Or perhaps you don't want to list the debt amount at all and just have 10 TCPA call violations and want to claim $5,000 (10 TCPA x $500). Again, use your best judgement.

  • Arbitration Agreement: In this section, I simply spell out where the Arbitration Clause is located.  It usually looks something like this; "Section 7 on page 15 of the attached Cardholder Terms of Use Agreement".

  • Request for Hearing:  YOUR city, State.  This is the location that JAMS will select should an in-person hearing take place.

  • Election for Expedited Procedures:  Do NOT check this box.  Again, the entire point of this strategy is to make the process slower and more expensive for the other side.  Checking this box will defeat that entire purpose.

  • Signature:  Sign and Date this section (should go without saying)

  • Consumer and Employment Arbitration:  Check the box that says "YES. This is a consumer arbitration."

  • Respondent #2:  If you have claims against a second entity, such as the law firm representing the JDB, then you would add them as a second respondent in this section.

That is all.  You may leave the remaining sections blank and you are ready to file.  Again, be sure to double check the requirements to file back on page 1 and follow the instructions carefully.

Filling Out the AAA Demand for Consumer Arbitration Form

The AAA Demand For Arbitration Form is located at This form is a little more straight-forward and shorter to fill out than JAMS.  The instructions for filing are located at the bottom of this single page form. Use the email address at the bottom of the instructions to send in my AAA case filings.  Print off the filled-out form and attach a copy of the Arbitration Clause (AAA does not require the entire card agreement, only the arbitration section) and any other item you are submitting with your case. Scan the documents to a single PDF file and attach it to your email.  In the body of your email, explain that you are submitting a new consumer arbitration case and (if stated in the card agreement) that the contract states that the business is to pay all filing fees, so you should request that the business forward all filing fees directly to AAA.  If you need help filling in the sections of this form, see the answers to the JAMS form above, as they are essentially very similar.  

Sample Motion to Compel (MTC) Arbitration

(Note that is Sample is to show you an idea of what an MTC should look like. Never Copy/Paste this directly into your motion. Adding case law from your own state is a good idea)


NOW COMES Defendant, appearing Pro Se for its Motion to Compel Private Contractual Arbitration and as grounds thereto states the following:

1. That on or about ___________, 2021, Plaintiff filed its Complaint against Defendant.

2. Defendant sent a letter via certified mail to Plaintiff's attorney on ____________, 2021, electing arbitration with JAMS and requesting dismissal of this case (see Exhibit A, attached).

3. Defendant moves this court to compel binding Private Arbitration based on the terms and conditions of the Credit Card Agreement (see Exhibit B, attached).

4. The parties are bound by the Credit Card Agreement. The Arbitration Agreement states among other things:






5. The Federal Arbitration Act (FAA) 9 USC, Section 1-2 provides:

“A written provision in any maritime transaction or a contract evidencing a transaction involving commerce to settle by arbitration a controversy thereafter arising out of such contract or transaction or the refusal to perform the whole or any part thereof or an agreement in writing to submit to arbitration an existing controversy arising out of such contract, transaction, or refusal, shall be valid, irrevocable and enforceable save upon such grounds as exist at law or in equity for the revocation of any contract”.

6. The Supreme Court Ruling, decided April 27, 2011, AT&T MOBILITY LLC v. CONCEPCION ET U, states that courts must enforce arbitration agreements according to their terms. If there is an arbitration clause in the contract, that clause must be honored.

"We have described this provision as reflecting both a “liberal federal policy favoring arbitration,” Moses H. Cone , supra, at 24, and the “fundamental principle that arbitration is a matter of contract,” Rent-A-Center, West, Inc. v. Jackson , 561 US 63 - 2010 (slip op., at 3). In line with these principles, courts must place arbitration agreements on an equal footing with other contracts, Buckeye Check Cashing, Inc. v. Cardegna , 546 U. S. 440, 443 (2006) , and enforce them according to their terms, Volt Information Sciences, Inc. v. Board of Trustees of Leland Stanford Junior Univ. , 489 U. S. 468, 478 (1989) ."

Furthermore, "The “principal purpose” of the FAA is to “ensur[e] that private arbitration agreements are enforced according to their terms.” Volt , 489 U. S., at 478; see also Stolt-Nielsen S. A. v. Animal Feeds Int’l Corp. , 559 U. S. 662 (2010) (slip op., at 17). This purpose is readily apparent from the FAA’s text. Section 2 makes arbitration agreements “valid, irrevocable, and enforceable” as written (subject, of course, to the saving clause); §3 requires courts to stay litigation of arbitral claims pending arbitration of those claims “in accordance with the terms of the agreement”; and §4 requires courts to compel arbitration “in accordance with the terms of the agreement” upon the motion of either party to the agreement . . . "

7. The Defendant elects arbitration to settle this dispute.

WHEREFORE, Defendant moves this Honorable Court to compel private contractual arbitration pursuant to the Cardmember Agreement and to stay proceedings pending contractual arbitration.

Respectfully submitted this day ________________, 2014

(Your name), Defendant, pro se

Sample Proposed Order

Even if not required by your court rules (REMEMBER, you are ALWAYS to check your local court rules on requirements to file a motion before filing your MTC), it is probably wise to include a proposed order.  Making the Judge's job easier to grant your MTC can't be a bad thing.  Here is a sample Proposed Order you can include in a separate page with your MTC:




_____________ (name of plaintiff)              
VS.                                                                                Case No. XXXXXXX
_____________ (your name)

The foregoing Motion having come before the Court and having been duly considered, it is hereby ORDERED:

_______ GRANTED      /    _______ DENIED

Further, this case shall be stayed pending the outcome of private arbitration.

This _____ day of _________________, 2018

By: ________________________

       Judge of the ____________ Court